State Farm® Insurance Agent Mark McGibbon

"Mark McGibbon and his team are fantastic! Mark is knowledgeable, easy to talk to, and always takes the time to explain everything clearly. His staff is incredibly helpful and responsive—any time I have a question or need help, they’re on it. Highly recommend if you’re looking for great service and solid coverage!"

"5 Stars – Outstanding Service and Expertise! I've been with Mark McGibbon’s State Farm agency for several years now, and I couldn’t be happier with the service I’ve received. Mark and his team are incredibly knowledgeable, patient, and always willing to go the extra mile to ensure I understand my coverage options. Whether it’s auto, home, or life insurance, they’ve helped me find the right policies to fit my needs and budget. The office is professional yet friendly, and I truly feel like a valued customer every time I call or stop by. Highly recommend Mark McGibbon for anyone looking for reliable, top-tier insurance service!"

"Awesome Service and Awesome product lines."

"I have been with State Farm Riverdale location on Baltimore Avenue over 10yrs and had the pleasure of working with Mark McGibbon. He made the insurance process a walk in the park. He is knowledgeable, attentive, honest , patience, most of all very informative and always ready to tackle my questions. I highly recommend working with him for anyone looking for insurance coverage along with homeowners coverage . He is the agent that will always put customer needs first."

"Normally I Never Write These Reviews. But Today I Am Tired Of Receiving Poor Customer Service. Mark, Is The Only One I Will Speak With Because The Other Employees Are Beyond Disrespectful. Today Instead Of Being Disrespectful Back I Am Writing This Review. Gerardo, Is The Worst Person To Speak With. He Speaks In A Tone As If He Is Belittling You, Doesn’t Listen To Anything You Say, & He Will Purposely Cut You Off When You’re Trying To Explain Your Situation. Today I Ask A Few Questions Regarding My Policy & When I Explain Certain Things He Wouldn’t Listen & Cut Me Off Multiple Times. Then Dismissed Me & Said Mark Will Call Me. All Because He Didn’t Want To Listen To My Concerns Or Understand What I Was Tryna To Get Him To Understand. For Someone Who Is A Line If Work To Help Make Things Better & Easier For People He Definitely Needs A New Line Of Work. I Had Gotten Into 2 Altercations With Him Already Over The Phone Because Of His Disrespect. Today Is My Last Straw & I Need To Say Something. If You Ever Call This Office & Gerardo Answers You’re Better Off Speaking To Mark Himself Or Another Employee Because You Wont Get Anything Except Disrespect. Be Cautious With Him Because He Really Almost Cause Me To Get Out My Character. No Employees Should Make Any Customer Feel Belittled Nor Disrespected."

"The customer service is horrible. Especially the Hispanic male working there, he is aggressive and disrespectful. He yelled at me and hung up when he got mad, when I was trying to defend my rights as a customer"

"If I could give a negative star I would, I was with this office for 20 years and now due to the lack of leadership and extremely unprofessional employees this place should be shut down. I am currently faced with thousands of dollars in fines not because of non payment or accidents but because the office manager blatantly lied and misrepresented information that I gave her. I will NEVER recommend doing business here. The owner doesn't care and the staffs customer service is HORRIBLE. Look elsewhere for your insurance needs."

"Worts constumer service ever. The lady was very rude. Please don’t do business with this kind of people. I couldn’t cancel my house insurance until I send them proof that I sold the house and until the a other person in the insurance policy sent a copy of his drivers licenses. I will never deal with State Farm insurance ever again."

"This company has the greatest relationship with their customers i have been with this company for 30 year very understanding and helpfull. when you are in a bad situation they work with you to accommodate you. i highly recommend y ou to climb aboard"

"I want to first start off by saying writing this review is literally the FIRST thing I did when walking through my door. I would've completed it sooner but I was driving and taking on Bluetooth at the time of the incident. I just called this office on my way home from work to inquire about any loyalty discounts. I keep hearing all these commercials on the radio for them so that's what prompted me to inquire. I called at approximately 4:58pm EST on 07/05/17. A young lady stated to me that due to the offices closing in 2 minutes she would not be able to help me. I stated since I called before the offices were closed is that not just to be served regularly. She replied she has things to do therefore would not be able to stay to help me with my request. I'm completely baffled and it's 26 minutes later and I'm still puzzled at the lack of commitment she had to service me as a customer. When I asked for the her name the call disconnected. I had to call BACK to get a gentleman that stated her name was Danny. Now with me being a Customer Service Analysist this behavior is COMPLETELY unacceptable. At no point should your level of service be limited by the time of day you ask your request. This does not stop my complaint and it will be escalated further at this time."